If you forget your Blue Ocean Brain password, you can request a temporary password be emailed to you to access your Blue Ocean Brain account.
Note: This article details what to do if you do not remember your password; if you know your current Blue Ocean Brain password and want to change and/or update your password, please follow the steps provided in this article.
What should I do if I forgot my Blue Ocean Brain password?
If you cannot remember your Blue Ocean Brain password, you can request a new password be sent to you by completing the instructions below.
Step 1: Select the Sign In button on the Blue Ocean Brain homepage and enter your email address or username.
Step 2: Once you get to the Password screen above, select the Forgot Your Password? link and enter your email address.
A link will be sent to your email address with instructions on resetting your password.
Important Note: If you are not directed to the Blue Ocean Brain login screen, but rather your company's sign-on page appears instead, you will need to sign in to Blue Ocean Brain using your company credentials. If you've forgotten your company login credentials, please contact your organization's IT department.
What should I do if I didn't receive my "Forgot Password?" email?
If you didn't receive your "Forgot Password?" email within a few minutes, please confirm the following:
Important Note: If you are not directed to the Blue Ocean Brain login screen, but rather your company's sign-on page appears instead, you will need to sign in to Blue Ocean Brain using your company credentials. If you've forgotten your company login credentials, please contact your organization's IT department.
- Does your organization have a current subscription to Blue Ocean Brain, and if so, do you have an account in BOB? If your organization has a current subscription and you do have an account, make sure your email address and password are spelled correctly.
- Do you have more than one work email address? Your Blue Ocean Brain account may be linked to a different work email address.
- Is your "Forgot Password?" email in your spam or junk folder? The email may have been sent there in error!
If you answered "Yes" to question 1 and "No" to questions 2 & 3, and you STILL haven't received your "Forgot Password?" email, please complete our Contact Us Form and our Support Team will be happy to troubleshoot!