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INTERNAL - WEBCASTS - What are the post-session webcast survey procedures?

I want to know what is involved if BOB hosts the post-session webcast surveys, or if they are hosted by the client.

The post-session webcast survey questions are the same for BOB-hosted and Client-hosted webcasts. Here's what you need to know about webcast survey procedures:

What are the post-session webcast survey procedures when BOB hosts the webcast?

  1. Client is given a choice to have the survey sent out as soon as the webcast ends (our preference), or the client may choose a date/time to email to attendees.
    1. Note: Panelists will not be sent the survey.
  2. Upon client confirmation, CSM assigns the Asana survey-related webcast tasks.
  3. Webcast Support adds the questions to the survey at least 1 week prior to webcast.
  4. Webcast Support compiles the survey results and sends them to CSM within 48 (business) hours of broadcast end. Webcast Support will notify the CSM if there is a delay.

What are the post-session webcast survey procedures when the Client hosts the webcast?

  1. Client’s survey is delivered through MS Forms.
    1. Best Practices: we recommend putting the survey link or QR code in the chat or at the beginning and end of the webcast.
    2. Client may determine when and the length of time the survey will be open for responses.
    3. Our recommendation is the day of, beginning when the webcast ends and closing that night at 11:45pm.
    4. Client may email the survey link or QR code to participants directly. 
  2. CSM assigns the Asana survey-related webcast tasks upon client confirmation.
  3. Webcast Support adds the questions to the survey at least 1 week prior to webcast 

    and provides the link to the CSM

  4. Webcast Support compiles the survey results and sends them to CSM within 48 (business) hours of the pre-determined survey end time. Webcast Support will notify the CSM if there is a delay.