INTERNAL - WEBCASTS - What webcast features are offered by the Zoom Communications platform?

All BOB-hosted webcasts use the Zoom Communication platform. If a client wishes to use their own platform, please review Best Practices for Client Hosting Webcasts.   

Admin Features:

• Webcast Pre-Session Waiting Room: Practice room before webcast start allows panelists and BOB team to check equipment and review the run of show.
  • Attendees do not enter the webcast until the broadcast has been started by the presenter or moderator.

Attendee Features:

• # of Attendees: Up to 3,000 attendees (including panelists and hosts). We can exceed 3,000 if we alert zoom and pay an upcharge.
• Attendee Registration: Pre-registration is not required.
  • All attendees will be required to register before entering the webcast. This allows BOB to capture attendance information for follow-up.
  • Attendees may register (join) the webcast throughout the session.
  • Webcast reminders are sent to panelists, and PRE-REGISTERED attendees. 
• Attendee Participation: BOB uses the polling questions and the Q&A box to allow attendees to participate.

Polling Questions: Always anonymous but may be visible if client desires.

• • Q&A Box: Where attendees submit questions and comments.

• • • Attendees are not able to see private questions or comments in the Q&A box.
      • Standard BOB practice is to answer each privately.

• • • Attendees can remain anonymous if they choose, BUT attendees ARE able to see ANSWERED anonymous questions and answers.
      • Clients may choose to not allow Anonymous questions to ensure all Q&A remain unseen to the attendees. (The setting default is to allow anonymous questions.)

• • • The Moderator will bring up the questions at appropriate times.
    • Not all questions will be answered during the broadcast.

• • • Client can receive unanswered questions in reporting.
  • Chat Box: Typically closed by BOB to allow attendees to focus on content.
    • Handout will be located in the chat box as a link for PDF.
• Attendee Audio/Video: All attendees are muted with no video capabilities.

Post-Session Features:

• Post-Session Surveys: Clients have two options:
  
  • The survey may be given to attendees as soon as the broadcast ends (receives best results)
  • Client may choose a date to send the survey in a follow-up email (this is the only time we send a follow-up email).

• Webcast Recording: Automatically recorded by Zoom Communications, with a copy available for the client.
• Reporting: Able to produce various reports before and after webcasts.
  • The reports include:

• • • Registrants (before webcast)
    • Attendance
    • Q&A
    • Polls
    • Survey
  • If a report is needed that does not already have an Asana task, assign one to the Webcast Manager.