How do I share HSI Blue Ocean Brain content?

HSI Blue Ocean Brain content is designed to be shared! There are two ways in which content may be shared: via email, or by paper copy.

HSI Blue Ocean Brain content can be shared via email or by paper copy. When sharing via email, please check the appropriate settings to ensure the "mailto" protocol function works properly on your operating system.

How do I share HSI Blue Ocean Brain content by email?

I pressed "Share" in HSI Blue Ocean Brain but an email didn't appear; how can I troubleshoot?

How do I print a HSI Blue Ocean Brain asset?

How do I share HSI Blue Ocean Brain content by email?

To share a HSI Blue Ocean Brain asset or Lesson, navigate to the desired Lesson or asset, then select the "Share" Button.

After selecting the "Share" button in HSI Blue Ocean Brain, the asset or Lesson will open a new email within your default email provider, pre-populated with a summary and link to the specific HSI Blue Ocean Brain content. Enter the email address(es) of your desired recipient(s) and press send!

Note: Blue Ocean Brain content can be sent to anyone with an active email address. The recipient does not need an account in HSI Blue Ocean Brain to receive or view non-custom HSI BOB content emailed to them.

If an organization has any custom content in HSI Blue Ocean Brain, only individuals from that organization will be able to view the proprietary content; the recipient of the email will be prompted to login to their HSI Blue Ocean Brain account before viewing the content.

I pressed "Share" in HSI Blue Ocean Brain but an email didn't appear; how can I troubleshoot?

HSI Blue Ocean Brain utilizes the "mailto" function to pre-populate an email for sharing HSI Blue Ocean Brain Lessons and Articles. If you are pressing the Share button within HSI Blue Ocean Brain and a new email window does not pop open, follow the troubleshooting tips below.

The "mailto" function will open your default email provider, either in an application (like the Microsoft Outlook application) or your default browser, depending on your email preferences.

Step 1: Check Default Email Program & File Associations: Ensure that your desired email program (e.g. Gmail, Outlook, etc.) is set as your default email program on your computer. Navigate to the control panel and/or system settings of your operating system, and search for default apps. Your desired email provider should be set as the default app for opening email (or .eml files). Some operating systems, like Windows, also allow a user to set a default app specifically for the "mailto" protocol.
Step 2: Update your web browser protocol handlers and/or test with another browser: If you're encountering the issue while clicking "mailto" links in a web browser, try testing the Blue Ocean Brain Share function in a different browser. Some browser settings or extensions can interfere with the functionality.
- Most web browsers use email handlers to determine which email program should be used as your default email program. To update or edit the email protocol handler in your browser, check your browser settings, specifically searching for terms like "protocol handlers", "default apps", "applications", or "handlers".
  - For those using Google Chrome, visit chrome://settings/handlers to update protocol handlers.

- - For those using Microsoft Edge, visit edge://settings/content/handlers to update protocol handlers.
  - For those using Safari, Safari relies on the default email client set up on your operating system. See below for further instructions regarding updating the default email reader setting with macOS.
  - For those using Mozilla Firefox, see this link to update email defaults.

Note for macOS users: To set a default email reader, click on the Apple logo in the top-left corner of your screen and select "System Preferences" from the dropdown menu. Select "Mail". In the Mail preferences, you'll see a dropdown menu labeled "Default email reader". If your preferred email client is not listed, ensure the program is installed on your Mac and try restarting your system.

Step 3: Restart Your Computer
- Sometimes, simply restarting your computer can resolve technical issues, including problems with email functions!
Step 4: Update Email Program & Check Settings
- Ensure you are using the latest version of your email program and install any necessary updates. Updates often include bug fixes and improvements that can address issues with email functionality. Additionally, check the settings of your email program, specifically looking for any options in regard to handling "mailto" links and/or default behaviors.
Step 5: Clear Default Settings
- If your email program is already set as the default email client on your operating system, try clearing any default settings and then setting it as the default again. This can sometimes refresh the association between the email program and the "mailto" function.
Step 6: Reinstall Email Program
- If none of the above steps resolve the issue, you may consider reinstalling your email program. This can help to repair any corrupted files or settings that might be causing the problem.
Step 7: Contact Support for your email provider
- If you're still experiencing issues after trying these steps, consider reaching out to the support resources available through your email program. They may be able to provide additional troubleshooting steps or solutions specific to your situation.

How do I print a HSI Blue Ocean Brain asset?

To print a HSI Blue Ocean Brain Article, navigate to the desired content in HSI Blue Ocean Brain either through the homepage or Library. Open the article and select the Print button located beneath under the title of the asset.

Having trouble with sharing HSI BOB content? Please Contact Us and our Support Team will work with you to resolve your problem.