Troubleshooting

Having problems with HSI Blue Ocean Brain content, Brain Exercises, or videos?

• What do I do if I receive a "Failed to Fetch" error in Microsoft Edge?
• How do I clear my browser data?
• What do I do if articles or videos are not displaying correctly?
• What do I do if the Brain Exercises are not operating correctly?
• What do I do if my points are not being awarded correctly?
• What does "Member not found" mean?
• Do I need to have JavaScript installed on my computer to view Blue Ocean Brain content?