If you cannot access the HSI Blue Ocean Brain mobile app and are subscribed, connected to the Internet, and your app is updated, you may need to reinstall the HSI Blue Ocean Brain mobile app.
What should I do if I can't access Blue Ocean Brain from my mobile app?
First, please confirm the following:
- Does your organization have a current subscription to HSI Blue Ocean Brain, and do you have an account in HSI Blue Ocean Brain? If your organization has a current subscription and you do have an account, ensure your email address and password are spelled correctly.
- Are you connected to the internet? HSI Blue Ocean Brain is a web-based app, so you will need to be connected to WiFi or a hotspot in order to access the app.
- Have you updated your HSI Blue Ocean Brain app? If an update is available in the App Store for your mobile device, update your mobile app and try accessing again.
- If your organization uses single sign-on for HSI Blue Ocean Brain, is your device enabled to use single sign-on? If you input your email address/username into the "Login" page on HSI Blue Ocean Brain and are directed to another page to input your company's login credentials, your organization uses single sign-on. If your company uses single sign-on for HSI Blue Ocean Brain and you are unsure if you are able to use Single Sign-On on your mobile device, please reach out to your organization's IT department.
If you've answered "Yes" to the questions above and are still unable to access the mobile app, please uninstall your app and then reinstall it.
If you are still unable to access the app, please submit our Contact Us Form, and our Support Team will work with you to resolve your problem. It may be beneficial to include your mobile app device type when submitting the form to better help our team troubleshoot!