If you cannot access the Blue Ocean Brain mobile app and are subscribed, connected to internet, and updated, you may need to reinstall it.
To troubleshoot BOB mobile app access issues, please confirm:
- Does your organization have a current subscription to Blue Ocean Brain, and do you have an account in BOB? If your organization has a current subscription and you do have an account, ensure your email address and password are spelled correctly.
- Are you connected to the internet? Blue Ocean Brain is a web-based app, so you will need to be connected to WiFi or a hotspot in order to access the app.
- Have you updated your Blue Ocean Brain app? If an update is available in the App Store, ensure your app is updated!
- If your organization uses single sign-on for Blue Ocean Brain, is your device enabled to use single sign-on? If you input your email address/username into the "Login" page on BOB and are directed to another page to input your company's login credentials, your organization uses single sign-on. If your company uses single sign-on for BOB, and you answer, "No" to the above question, please reach out to your organization's IT department.
If you've answered "Yes" to all of the above, please uninstall your app and then reinstall it.
If you are still unable to access the app, please Contact Us, and our Support Team will work with you to resolve your problem.